Call Center- Customer Service Representative

Are you looking for a dynamic career opportunity with stability, growth, and a supportive team? At Canfield, we combine the best of both worlds—a close-knit, small-business feel with the resources and stability of a larger company. If you thrive on helping customers, problem-solving, and delivering top-tier service, this is your chance to make an impact while growing your career.

What You'll Do:

As a Customer Service Representative, you’ll play a vital role in providing outstanding service to our Maintenance Agreement Members and potential new customers. Your ability to listen, engage, and provide tailored solutions will reinforce the value of Canfield’s exceptional service. If you're looking for a role with endless opportunities to learn and grow, we’d love to connect.

What You Bring to the Team:

✔ 2+ years of customer service experience (call center experience preferred)
✔ Experience in ServiceTitan or the home services industry (a plus, but not required)
✔ Strong computer skills, including MS Word, email, and CMS applications
✔ Active listening skills to understand customer needs and provide solutions
✔ Exceptional communication & relationship-building abilities
✔ Strong time management & organizational skills to handle multiple tasks
✔ Detail-oriented, adaptable, and dependable work ethic
✔ Problem-solving mindset with the ability to think on your feet
✔ Reliable attendance and ability to work independently and collaboratively

Why You'll Love Working at Canfield:

At Canfield, we invest in your success. We provide ongoing training, professional development, and competitive benefits to ensure you thrive. Join a team that values your skills, celebrates individuality, and supports your personal and professional growth.

Comprehensive Benefits Package, including:

• Medical, Prescription, Dental, and Vision Coverage
• Disability & Term Life Insurance
• 401(k) Match to help secure your financial future
• Paid Time Off (PTO) & Paid Holidays
• Continuous training, development, and career growth opportunities

At Canfield, you’re more than just an employee—you’re part of a team that values and invests in you. Ready to take your career to the next level? Apply today!

We are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.