Call Center Customer Service Representative

Call Center - Customer Service Representative

Salary: $17 - $21/hour

Weekend availability is required

Are you ready to jump into a dynamic, innovative, and growing career opportunity? Canfield offers the perfect blend of a small-business feel with the growth and stability of a larger organization.

If you’re passionate about helping customers by providing effective solutions, Canfield could be the ideal place to grow your career. We’re looking for Customer Service Professionals to join our team. This role focuses on delivering exceptional service to our Maintenance Agreement Members and potential new customers. Be the friendly, knowledgeable voice that represents Canfield and demonstrates the value of the services we provide.

If you’re looking for a career with plenty of opportunities for growth, let’s talk!

Qualifications & Skills:

• 2+ years of CSR experience required.
• 1+ years of Call Center experience preferred.
• Experience with Service Titan or the home services industry is a plus but not required.
• Proficiency with computers, including MS Word, email, and CMS software, is a plus.
• Strong active listening skills, with the ability to confirm or clarify information and offer solutions.
• Exceptional interpersonal and rapport-building skills.
• Strong written and verbal communication abilities.
• Excellent time management, organizational, and decision-making skills.
• Detail-oriented, adaptable, and accountable.
• Proficiency in problem analysis and solving.
• Ability to multitask effectively.
• Strong attendance and reliability.
• Commitment to building lasting relationships with customers and team members.

Benefits:

At Canfield, we prioritize the growth and well-being of our team members. We provide the support and resources you need to develop your skills, secure your financial future, and care for your health. Along with ongoing training and unmatched rewards, including full benefits and a 401(k) match, we foster a workplace where everyone can be their authentic selves.

Through Canfield’s competitive salary and benefits, you’ll feel valued every day.

• Medical, Prescription, Dental, and Vision Insurance
• Disability & Term Life Insurance
• Matching 401(k) benefits
• Ongoing training, development, and growth opportunities
• Paid Holidays
• Paid Time Off (PTO)

Join Canfield to make an impact and build a career in an environment that values your skills and contributions. Apply today!